Ordering & Account
1. What is the process of placing an order on Chameli?
Simply select your desired product, choose the size or options, and add it to your cart. Proceed to checkout, enter your details, and complete the payment. You will receive an order confirmation immediately after placing the order.
2. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track orders faster and save your details for future purchases.
Payments
3. What payment methods do you accept?
We accept online payments through secure payment gateways(Coming Soon) and Cash on Delivery (COD) within Pakistan.
4. Is Cash on Delivery available?
Yes, Cash on Delivery is available for all orders within Pakistan.
Processing & Delivery
5. What is the order processing time?
Orders are usually processed within 2–4 business days. Processing may take longer during sales or public holidays.
6. How long does delivery take?
Pakistan: 3–5 business days after dispatch
International: 7–12 business days (depending on destination)
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp, which you can use to track your delivery.
International Orders
8. Do you ship internationally?
Yes, we ship to selected international destinations. Shipping charges and delivery time vary by location. Please Contact Us to get more details
9. Do I need to pay customs duties on international orders?
Yes, any customs duties or taxes imposed by the destination country are the responsibility of the customer.
Returns, Exchanges & Refunds
10. What should I do if I receive a damaged product?
Please contact our customer support within 48 hours of receiving the order and share clear images or a video of the issue
11. What if I receive the wrong item or size?
If you receive an incorrect item or size, contact us within 7 days of delivery with your order details and evidence.
12. Can I return a product if I change my mind?
No, returns are only accepted for damaged, faulty, or incorrect items. Change-of-mind returns are not accepted.
13. Which products are non-returnable?
Custom-made items, tailored pieces, and sale or discounted products are not eligible for return.
14. How do refunds work?
Once your return is approved and inspected, the refund will be issued to the original payment method.
15. How long does a refund take?
Refunds usually take 7–10 business days, depending on your bank or payment provider.
16. Are shipping charges refundable?
No, shipping and Cash on Delivery charges are non-refundable.
Order Changes & Issues
17. Can I cancel or modify my order after placing it?
You must contact us within 12 hours of placing the order. Changes depend on the order’s processing status.
18. What happens if I provide an incorrect delivery address?
Customers are responsible for providing accurate delivery details. Chameli is not liable for delays or failed deliveries due to incorrect information.
Product Information
19. Are product colors exactly the same as shown on the website?
Slight color variations may occur due to screen settings and lighting. Minor differences are not considered defects.
Customer Support
20. How can I contact Chameli customer support?
Please visit our Contact Us page to get in touch with our support team. Make sure to mention your order number for faster assistance.